NEOFLAM

If air bubbles appear inside the pot, there is a possibility of a defect during the manufacturing process.
If you send the product to the A/S center, we will contact you again after checking for defects.
Although the defect rate for Neoflam products is low, we apologize for missing a faulty product during the inspection process.
We will process the exchange or refund immediately.

In the case of ceramic coated pans, there is no significant difference in the manufacturing process, but there may be differences in design and functionality.
Please purchase according to the usage and capacity.

It is made of cast aluminum, so the product weight is somewhat heavy,
but it has excellent thermal efficiency.

If there is any stain or food residue on the outside of the product, wipe it off immediately to remove the stain easily.
When removing stubborn stains or sticky residue, soak the product in warm water and wipe them off rather than scraping with force.

※ In the case of extreme staining
(stains and food particles that have been left for more than 6 months), add 1 to 2 tablespoons of baking soda in water and boil lightly for stronger cleaning.
(Please refrain from using baking soda for regular cleaning as it will reduce the functionality of the coating.)

When using for the first time, wash it thoroughly with lukewarm water and mild detergent.
Iron scrubbers, abrasive scrubbers (blue scrubbers), magic cleaners, and bleach can damage the coating.

Soaking or washing in water while the pan is hot after cooking may damage the coating, so please cool it down before cleaning.
If the pan is sufficiently soaked with warm water and then washed, it can be cleaned thoroughly without damaging the coating.
Please refrain from using the dishwasher.
(Strong alkaline detergent may damage the coating.)

※ In the case of extreme staining
(stains and food particles that have been left for more than 6 months), add 1 to 2 tablespoons of baking soda in water and boil lightly for stronger cleaning.
(Please refrain from using baking soda for regular cleaning as it will reduce the functionality of the coating.)

Before use, check to see if there are any abnormalities in the product.
Before use, remove all stickers.
Before use, rinse thoroughly with lukewarm water and mild detergent.
After washing, wipe it with a kitchen towel or a dry dishcloth and let it completely dry.

When storing the frying pan with other dishes and utensils, scratches may occur due to friction, so please insert a cover or cloth when storing it.

If the frying pan is continuously heated at high temperatures, slight swelling may occur, but this is a consideration in the design.
(In the case of IH products, the above phenomenon occurs more frequently.)
However, if you experience constant discomfort due to excessive deformation of the bottom of the product, we will collect it and respond after inspection.

[In case of customer dissatisfaction]
Cooking utensils for IH are made by attaching a stainless plate to an aluminum material, which is heated by induction.
The expansion rate of aluminum material is different, and if the bottom is made flat from the beginning, the bottom surface becomes convex, making it difficult to use for induction. 
Therefore, the center of the bottom should be designed to rise by 1~2mm in order to receive the induction heat as it is.

Induction pots are made with a disk plate at the bottom of the pot that can heat induction.
During the manufacturing process, perforation is a natural phenomenon that occurs in order to increase the adhesion between the disk plate and the product.
Please stand up and dry after washing.

[In case of customer dissatisfaction]
Please recommend the full induction line

Powder is produced during the manufacturing process as a remnant of the ceramic coating, so please clean before use.
Since it is a harmless ingredient, there is no need for worry.

There may be some silicone powder on it, so please clean before use.
Since silicone is a harmless ingredient, there is no need for worry